User agreement between the user (user, you) and Muslims Holy Travel (we). It is advised to read these conditions of use before using Muslims Holy Travel or making reservations. You approve these terms and conditions when you do the booking without criterion. If you disapprove any clause or condition of the agreement, you may not proceed to book package on the site in any way or reserve booking. Each and Every association regarding client provision or your reservations should be sent to Muslims Holy travel or email at info@muslimsholytravel.co.uk.
Clauses of these Terms & Conditions
Your Contract
NOTE:
TRAVEL INSURANCE FOR ANY UMRAH PACKAGE IS HIGHLY RECOMMENDED BY MUSLIMS HOLY TRAVEL, IT IS ADVISED BECAUSE THERE MAYBE CIRCUMSTANCES WHERE NEITHER MUSLIMS HOLY TRAVEL OR TRAVEL SUPPLIER CAN BE ACCOUNTABLE FOR IT. (E.G. ANNULMENTS AND DELAYS ARE BEYOND OUR CONTROL).
Travel Suppliers
Muslims Holy Travel is performing as disclosed agent for third party service or product supplier and for the use of terms & conditions tours service providers, hotel, insurance, car suppliers, airline and all hotel chains shall be assimilated in the term of ‘Travel Supplier’. As mentioned earlier, in the case travel product purchased to paid separately will establish a contract between you and third-party suppliers, so any queries would be addressed directly to the concerned supplier. You can opt out for the contact details under the section of more info for each product and in the e-mail sent to you by Muslims Holy ravel or by the travel suppliers. No liability is on Muslims Holy travel for the travel products and services offered by the Travel Suppliers and makes no authentications & warranties (express or implicit) about the suitability or the rightness of the services and products presented on the Site.
Travel Supplier Conditions
The following statement relates to all the facilities and products earmarked by our website:
The service provider’s terms and condition (including airlines’ terms and conditions for bearing) will apply including those set out here. The travel supplier’s terms and conditions include provisions relevant to the payment procedure, accountability, terminations, dissimilarities of bookings and compensations (if available) and any other limitations. As a result, as browsing the website, you will see contacts to terms applying to specific travel dealer products (it is advised to read those terms cautiously) – but for full particulars to the accurate terms and conditions, you should refer to your specific Travel Suppliers.
The customer is liable for fulfilling with flight providers or other travel supplier conditions in relative to check-in times, verification of bookings and other services. Please, note that particularly flights booking terms and conditions, in relation to air travel prices, there are extra terms specific to that fare. E.g. included fares like ‘economy restricted’ are non-refundable.
Flights Booking Terms & Conditions
Flights must be used in the decree set out in your expedition – e.g. failure in use of outbound flight or the first phase of the journey will automatically nullify the rest of the ticket. Please take this into account that, relative to the flight tickets, the recommended minimum check-in time is 120 minutes before the departure for flights to worldwide and 90 minutes to the national flights. Some of the airlines also advise reassuring your return flight reservation at least 72 hours before travel.
Failure in reconfirmation of your flight booking may result in the dissolution of booking. Additionally, all rights of booking cancellation or rescheduling are reserved by the airlines. While Muslims holy Travel as is agent hold no accountability in schedule changing or any cancellations, any kind of rational services will be offered if you need the customer support services. It is to be advised to check in early (especially recommended for economy class) if you have specific seat requests.
Muslims holy travel has no control the seat reservation, even pre-booking can’t help, there is no assurance of exact seat availability on leaving. It’s not liable to Muslims holy travel in the account or for the costs of any conduction between airport or stations that you may acquire. Flights with special fares may not take most direct routes. Some journeys entail a change of aircraft en-route.
Your Financial Protection
Most of your payments are protected under the Civil Aviation Authority scheme known as ATOL (Air Travellers Organiser’s License). Our ATOL number is 74904. ATOL protection extends primarily to customers who book and pay in the United Kingdom. For more information about financial protection and the ATOL Certificate, go to atol.org.uk/ATOLCertificate.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
Direct Flights & Non-direct flights
Direct flights are the ones without the change of aircraft during the journey. But chances are that stops may be made for refueling etc. the time is given in the format of 24-hours clock scheme and is estimation is based on outbound flights. Direct flight number that must have flight number through, still it may end for a change of aircraft.
Unlikely, non-direct flights are that travel from the departure airport to the arrival destination without halting for stopovers. They are dissimilar from direct flights, which must keep same flight number through, though it may end for a change of aircraft.
General
Generally, taxes are the part of booking procedure for air tickets or accommodation you are given the choice to enter the details of any reliable recurrent hand-out or hotel trust program to which you are associated. Please take this into account that any such leaflets or loyalty programs are a matter of terms and conditions of airline or hotel through which it is reachable. Those relations might not be served on every payment or all types of fares and class of facility.
If you have any objection on any of the terms and condition, express your concerns to the airline or hotel. Our travel dealers have their own faithfulness cards and possess their own rules and regulations. Contact them directly if you have any queries. If you want to order ‘special’ relating to any product (e.g. food, facilities for disabled people, child seats, etc.), Muslims Holy Travel cannot ensure the fulfilment of any of the services but can forward your request to the Travel suppliers/hotel. It is your liability to settle these deals with suppliers or hotel whether these requests can be fulfilled or not.
E-tickets
Through booking procedure, you’ll be given choice of e-ticket or paper ticket. Note that airlines have their own term and conditions with concern to e-ticketing. Muslims Holy travel has no liability for breaching with these rules and regulations and strongly recommend to check these guidelines in advance to of travel.
Ticket Delivery
If you contact within 48 hours, the cost of reissue will be covered by Muslims Holy Travel but in another case, you will be responsible for any expenses. Express next day delivery as city link ensures delivery by 18:00 the other day. If you still not receive your tickets, contact us within 48 hours of confirmation email but not before recommended time frame. If you fail to charge You will be accountable for the dues charged by the airline. You can always trace the status of your ticket delivery from the website of the airline through the reference number provided in the confirmation email. Muslims Holy travel may not be able to produce airline tickets of confirm bookings because of the limitations outside its control. In this, you’ll be informed within 48 hours or we will provide refund or alternative. If you choose the alternative which may be more expensive then original booking, you’re liable to pay the difference in amount. Please note that it may be compulsory to issue your booking number and/or confirmation e-mail to the pertinent Travel Supplier as an evidence of your booking.
Modifications or Cancellations Terms
The following applies to all products and services booked via Muslims Holy Travel website:
For Car Rental Following Terms and Conditions Will Apply:
The charge of 15 per rental would be charged by the Muslims holy travel on cancelling or amending reservations within 7 days of your booking. After 7 days’ charges impose by Muslims Holy Travel will be 40 per rental.
Under some circumstances, Muslims Holy Travel or travel supplier may not be able to process your cancel or amendment request unless we get a written request along with payment of any extra or linked charges.
Please remember that relative to flights, a ‘no-show’ for a flight will eventually cancel your flight ticket and it is not refundable.
Accordingly, if you want to change your flight bookings close to the departure time, we highly recommend calling Muslims Holy Travel and acquire written e-mail verification to that particular alteration before picking not to travel on the original flight. In a relation to car rental, please note that failure in cancelling your booking prior to the pick-up time or do not show up on the pick-up date or you fail to observe supplier’s terms & conditions (see car rental’s terms and conditions).
Note:
Cancellation:
If you or any member of your party are forced to cancel your Umrah, the person who made the booking and is therefore responsible for paying the cancellation fee must be notified in writing.The cancellation fee is calculated from the date of receipt of the written cancellation notice.
Amount of cancellation charges (shown as a % total holiday cost)
More than 42 days - Deposit
29-42 days - 50%
15-28 days - 70%
8-14 days - 90%
1-4 days - 100%
After Ticket Issue:
Cancellation will result in a loss of 100% of the total cost of all travel arrangements, please consult with your booking consultant. Charter flights are charged with 100% cancellation fees before and after the issue of tickets
Insurance Policy Cancellation: Financial inputs in the case of life insurance and personal pensions, insurance sold by distance means is subject to a cooling period of 14 days.
This 14 day cooling off period also covers situations wherein you bought a financial product from a broker or intermediary, even if it has been discussed and signed. The insurer or broker must refund any money paid by you within 30 days, although they have the right to deduct a reasonable admin charge (Our Cancellation charge after the cooling period of 14 days is £ 25,00 per insured person) and the amount equivalent to the number of days you have had, regardless of the terms and conditions of the Insurance Issuing Company.
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Payment Terms
Full payment is required at the time of booking your flight packages. You may be obliged to pay extra charges for car rental (e.g. optional insurance, mileage, additional drivers) as described in the car rental terms and conditions. There are three ways of timing of the payment:
Pay full at the time of booking
Deposit at the booking time rest due on checkout
To know which applies to your booking, please see your verification e-mail or refer to a ‘Payment Summary’. Muslims Holy travel, travel supplier or any associate will be the collector of the payment. Another payment method then those mentioned on the website will not be accepted and no liability is on Muslims Holy Travel for cash or cheques sent via post.
Muslims Holy Travel neither a travel supplier is obliged to issue ticket, vouchers or other relevant documents before receiving a full payment. However, in all cases, you’re responsible for paying the amount agreed for the travel products and services booked you.
Muslims Holy Travel as an IATA registered ticketing agent assure the issuance of tickets for scheduled flights within 24 hours of your payment being accepted. Payments can be paid by the debit or credits card as detailed on the Site. Muslims Holy Travel or Travel suppliers have a complete right to issue tickets, e-vouchers, confirmations or any other travel documents to your billing address when demanded to do so by the card issuer.
Please note that in case you fail to provide the accurate billing address information can result into the cancellation of booking, fares may exceed or delays to the issue of your tickets. Make sure that billing address should match to the one mentioned on your billing statement. However, we also reserve the right of cross-checking your information against a valid third party like name, address and all other personal data provided by you during booking process, it is done only to avoid any credit card frauds. Agreeing to these terms and condition you approve to such checks being made. In relation to these checks, your personal information may be conveyed to a registered credit reference agency which may store that information. Please be assured that it is only done to validate your identity and that your credit card rating will not be affected. All of the information collected from you will be guarded strictly under the Data Protection Act 1998.
We may ask you to post or fax the proof of your address and credit card copy along with a recent statement before issuing any tickets. Compensations will be handled to the method of payment used at the time of booking. It will be payable to the person who made original fee. Taxes varies in the line with exchange rates. If you pay via credit card, your payment for flights may be taken directly by the airline. In case of a problem with your payment, you will be contacted by us within 48 hours (24 hours in case you’re travelling time is within 48 hours.)
Any subsequent increase in price as a result of payment failure has no liability on Muslims Holy Travel. Any price increase must be paid by you before booking confirmation. Any charges by the Muslims Holy Travel, airline or any other payment done for any products will appear as a separate transaction on your credit card statement
Other General Applicable Terms
Muslims Holy Travel is not legally responsible where the failure to deliver a part or all of your booking, demise or personal damage/injury is not caused by any liability of us, agents or travel suppliers. In a relation to international travel air, our responsibility will be limited in a manner provided by the applicable international conventions. Muslims Holy travel is accountable for direct loss that will be inadequate to a maximum of the total price of the products or services in accordance to which a statement is made (save for the case of death or personal injury in a relation of which there is no edge). Muslims Holy travel will not be accountable for any subsidiary or substantial loss of any kind in agreement, wrongdoing or otherwise arising out of your Use of this website or any of the travel products or services reserved or purchased on this website.
0772 399 3641 
info@muslimsholytravel.co.uk
Hours: Mon-Sat: 9am - 9pm